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Departments
Feedback For Staff
Providing compliments and criticism effectively
By Chris Thurber
"Chris, my supervisory staff members don’t always know the best way to provide feedback to their counselors. Most of the time, they see what needs improvement but don’t say anything except perhaps to me. Any tips on how to get them talking directly to their supervisees?”
--Susan Hooks, Director of Riverview Camp for Girls, Mentone, Ala.
Susan, the leadership team at Riverview is not alone. Many supervisors hesitate to offer staff feedback because they are worried about a supervisee’s reaction. They wonder: “Will this counselor get angry? Will he or she get defensive? Will he or she dismiss my criticism as harsh or unfair?” These concerns are normal. When a supervisor offers a supervisee feedback, the relationship may seem to be at stake, but it doesn’t have to be.
Skillfully executed feedback doesn’t put the supervisor-supervisee relationship on the chopping block. On the contrary, it actually strengthens that relationship because it promotes both parties’ professional development.
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