|
Facilities + Grounds
Warm Welcome
Hospitality pays off in repeat business
By Nancy Ferguson
Try this exercise: Leave your camp, and then drive back, thinking about what you see through the eyes of someone who has never been there before. Ask staff to do the same, and then discuss your observations. Think seriously about the first impressions of guests and how to make them feel more welcome. Right or wrong, first impressions are hard to forget or dismiss.
Upon entering a five-star hotel, you will find trained staff, pleasant, peaceful surroundings, careful signage and quality services. Someone takes your bags and directs you to registration. Your car is parked for you, and your questions are answered. When you arrive in the guest room, the beds are made, the room is clean, the towels are fluffed, and the signs direct you to the services provided. Maybe there are mints on your pillow and the bed is turned down. Every attempt is made to make you comfortable.
Although your camp may not be able to compete with the amenities offered by a hotel, here are six steps you can take to create a welcoming atmosphere for guests:
|
This section is for Insider Members only
To access, log in at top of page or START your membership today.
Questions?
Kate McCulley
Insider Membership Sales
866-444-4216 x223
Email: insider@northstarpubs.com
|
|
Google 
Facebook 
Twitter 
Myspace 
Linkedin 
Yahoo 
Digg 
del.icio.us 
Windows Live 
Furl 
Reddit 
Blogger 
Technorati 
Rain Concert 
My Square Foot Garden Check out My Square Foot Garden in the Forum!
